What is the role of QA in Zscaler?

At Zscaler, the Quality Assurance (QA) team plays a pivotal role in ensuring the reliability and performance of the company's cloud-based security solutions. Their responsibilities encompass:

Ensuring Product Quality

QA engineers meticulously test products to confirm they function as intended, identifying and addressing potential issues before deployment.

Identifying Customer Pain Points

By proactively detecting areas that could affect user experience, the QA team ensures that Zscaler's services meet customer expectations and maintain high satisfaction levels.

Developing Automation Frameworks

QA professionals design and implement automated testing frameworks, such as those using Tricentis TOSCA, to enhance testing efficiency and coverage.

Collaborating Across Teams

Working closely with development, product management, and cloud operations teams, QA engineers ensure seamless integration and functionality of new features and solutions.

In essence, Zscaler's QA team is integral to delivering secure, high-quality products that align with customer needs and uphold the company's reputation in the cybersecurity industry.