Grokking Agentic Design Patterns
Vote

0% completed

​

Grounding: Citations and Checking Claims Against Sources

A customer asks Desk whether a blender that broke 45 days after delivery can be refunded. Desk replies with this sentence and one citation:

Yes. Items may be returned within 60 days. [help-article-12]

Help article 12 exists. It is about refunds, and Desk really did retrieve it during this run. The article also contains the words "within 60 days" exactly as quoted. A citation checker therefore passes the reply, and yet the reply is wrong, because the refund policy gives broken items only 30 days.

.....

.....

.....

Like the course? Get enrolled and start learning!

Reading Progress

0%

Vote for new content