Identity and Delegation: Acting on Behalf of a User

Here is one line from the audit log of a Desk deployment:

{
  "run": "run_7741",
  "step": 7,
  "tool": "request_refund",
  "arguments": { "orderId": "8841", "amount": 350 },
  "actor": "agent:desk",
  "on_behalf_of": "operator:op_117",
  "approval": "appr_5502",
  "customer_confirmation": "conf_3310",
  "scope": "refund:create order:8841 max:350",
  "outcome": "succeeded"
}