Grokking Agentic Design Patterns
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Retrieval as a Tool: Searching on Demand and Agentic RAG

Desk's search returned three passages from the store's help articles. All three were accurate and on the customer's topic, and Desk's answer was still wrong. Here is the message, followed by what the search found.

My blender arrived broken. I ordered it 45 days ago, but it was on back order and only reached me 12 days ago. I paid with a gift card. Can I get a refund?

  1. "Broken items qualify for a refund within 30 days."
  2. "Back-ordered items may ship later than the date shown at checkout."
  3. "Gift cards cannot be exchanged for cash."

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