Why Agent Evaluation Is Different, and Its Vocabulary

Here is a small puzzle. A customer paid 120 dollars twice for a broken blender, and the correct result is a refund of 240 dollars. Desk handles this message four times, each time on a separate copy of the store's systems.

Run	Tools used, in order	What the reply says	What the payment system holds at the end
A	Order, tickets, payments, policy, refund, reply	"240 dollars refunded"	A refund of 240 dollars
B	Payments, order, policy, tickets, refund, reply	"240 dollars refunded"	A refund of 240 dollars

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