Grokking Generative AI Fundamentals
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What an Agent Actually Is

A customer writes that the desk lamp from order 6137 arrived with a cracked base. The store's returns program handles the request and writes this log:

Step 1  PLAN: I need the order details first.
        ACTION: lookup_order({'order_id': '6137'})
        OBSERVATION: {'item': 'desk lamp', 'price': 48.0, 'delivered_days_ago': 20, 'opened': True}
Step 2  PLAN: The desk lamp was delivered 20 days ago. I need the return policy.
        ACTION: get_return_policy({})
        OBSERVATION: {'days_allowed': {'unopened': 30, 'opened': 14, 'damaged on arrival': 30}}

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