Grokking LLM Evals
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Help Center Graders and Judge Validation

The help center bot makes five promises:

  • When an article answers the question, the search step finds it.
  • Every step, setting or limit in the answer is stated in a retrieved article.
  • When no article covers the question, the answer says so and offers the Contact support button.
  • The answer applies to the administrator's plan.
  • The answer uses the current version of every article it cites.

It also makes three non-promises. It does not change settings or run payroll, it does not read employee records, and it gives no tax or legal advice beyond what an article states.

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