Capstone: A Customer-Support Agent

1. The Exercise

The course's running scenario earns its finale here. Back in Module 1's capstone you scoped the food-delivery support assistant, and deliberately excluded autonomous refunds from it. Six modules later, that exclusion expires:

"Upgrade the support assistant: it should now resolve issues, not just answer questions. Look up orders, apply credits, reschedule deliveries, process refunds, escalate what it can't handle. 40K conversations/day. Support cost per ticket is the metri