Capstone: AI Features for a SaaS Product

1. The Exercise

Module 1 called this form 3, "add AI to an existing system," and promised that it tests judgment more than it tests machinery. Now, with four product designs and a full safety doctrine behind you, you can finally run it at full depth:

"We're a CRM company: 40,000 business customers, 2 million seats. Leadership wants AI across the product this year: think email drafting, call summaries, 'ask questions about my pipeline.' You're the architect. Design it."

Here is the trap: designing three disconnected features, each one bolted on separately