Grokking the Engineering Manager Interview
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Dealing with an Angry or Dissatisfied Customer

When a company asks,

"How would you deal with an angry or dissatisfied customer?"

They are looking to assess several important skills:

  1. Customer Service Skills: How do you handle challenging customer interactions?
  2. Emotional Intelligence: Can you stay calm and empathetic under pressure?
  3. Problem-Solving Ability: Are you able to resolve issues effectively and efficiently?
  4. Communication Skills: How do you communicate with customers to de-escalate situations and address their concerns?

Structuring Response Using the STAR Method

Question:

"*How would you d

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