Grokking the Engineering Manager Interview
Ask Author
Back to course home

0% completed

Vote For New Content
Managing Impossible Customer Demands
On this page

When a company asks,

"If your customer makes an impossible demand, what steps would you take to manage their request?"

They want to assess several key qualities:

  1. Customer Service Skills: How do you handle challenging customer interactions?
  2. Problem-Solving Ability: Can you find workable solutions to difficult problems?
  3. Communication Skills: How effectively do you communicate with customers, especially in tough situations?
  4. Conflict Resolution: How do you manage and resolve potential conflicts or misunderstandings?

.....

.....

.....

Like the course? Get enrolled and start learning!

On this page