RAG Pipeline

1. The Incident

The support assistant tells a customer that the return window is 60 days, so the customer returns a product on day 45. The policy changed to 30 days during the previous quarter. The dispute escalates, and the company grants a refund because the model operated correctly with outdated information.

The 60-day figure exists in the model's weights, which are the numbers that store what the model learned during training. They represent information available in the training data at that time