Grokking the AI System Design Interview
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Capstone: A Customer-Support Agent

The Exercise

The course's running scenario reaches its final form here.

Back in Module 1's capstone you scoped the food-delivery support assistant, and deliberately excluded autonomous refunds.

This exercise now includes carefully controlled actions, including refunds.

"Upgrade the support assistant: it should now resolve issues, not just answer questions. Look up orders, apply credits, reschedule deliveries, process refunds, escalate what it can't handle. 40K conversations a day. Supp

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